Refund policy
I'm not able to update the policy directly, but it's quick to do yourself! Here's the updated text — just select all the existing content on the page, delete it, and paste this in:
30-Day Return Policy
We want you and your pet to be completely happy with your purchase. If you're not satisfied, you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging with tags attached
- Accompanied by your receipt or proof of purchase
To start a return, email us at pawsmarthub01@gmail.com. Once approved, we'll send you the return shipping address and instructions. Items returned without prior approval will not be accepted.
Damaged or Wrong Items Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at pawsmarthub01@gmail.com so we can make it right.
Non-Returnable Items We cannot accept returns on perishable goods, personalized/custom products, personal care items, sale items, or gift cards.
Exchanges To exchange an item, return your original purchase and place a new order once the return is accepted.
Refunds Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. If 15+ business days have passed since approval, contact us at pawsmarthub01@gmail.com.
EU Customers If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason, no justification needed.